I am excited, overwhelmed and exhausted because my usual busy schedule is much more demanding since I am also trying to clean and prepare for a weekend of guests. I’ve invited my team for a weekend retreat at my house. My hope is that they walk away from their personal responsibilities for 24 hours and relax.

We’ll talk a little business but mostly it will allow us to get to know each other face to face as opposed to our typical virtual relationship. They don’t have an opportunity to talk to one another, they only see names assigned to tasks on the workflow platform I use (affiliate link). I want this weekend to bring the team closer; some business changes are coming and it’s important we’re comfortable communicating with one another.

People are the most important asset to any company, they can make or break the client experience and possibly the business itself.

As I work with Dan Walker, I’m realizing I need to improve communication and expectations with my team. I need better processes in place so they are more clear on procedures. It’s very difficult for me to communicate when my own performance comes intuitively; I am not a natural-born teacher. I’ll be spending some time understanding their expectations, explaining mine and discovering ways to improve the entire CyberCletch work experience.

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