Tag: customer service
I Shouldn’t Have to “Google It”
Yesterday I was at a higher end grocery store purchasing some wild caught fresh water fish. I have decided to investigate and begin to purchase organic food farmed in sustainable and environmentally responsible ways. As the butcher passed me the expensive paper-wrapped parcel, I asked, “I haven’t heard about mercury levels in fish lately, do [...]
10 Commandments of Customer Support
Hubspot just published an article called the 10 Commandments of Customer Support. It’s very good advice so I thought I would share it here as well. Here is the short list, to read the full article, you’ll have to head over to their blog: 1. Listen 2. Teach 3. Pay Attention 4. Ask the Right [...]
Passionate Customer Service
How many times have you been told to “write about what your passion is”? I have heard it too many times to count. While writing this blog post I came to the realization that I have been a passionate customer service advocate since I quit my retail management job in the 80′s when the unusually [...]
Tuesday Time Saving Tips: Stop Talking & Start Listening
How responsive are you to your client’s needs? Do you have all the business you want? I am currently living in Michigan where unemployment is over 13% with foreclosures and short sales at an all time high. People are working harder than ever for less remuneration. You would assume that small businesses would be striving [...]
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